Refund policy
Refund & Return Policy
Last updated: August 2026
Overview
Because all Vivvidoll products are made to order through our print-on-demand partners, we do not accept returns or exchanges for buyer's remorse or incorrect size/color selections. Please review product descriptions and size guides carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will make it right. Contact us within 30 days of delivery at gracelampi@vivvidoll.com with:
- Your order number
- A clear photo of the item and the issue
We will offer a free reprint or full refund at our discretion. A return of the original item is not required in most cases — our fulfillment partners will provide a return address if needed.
Order Cancellations
Orders may be cancelled within 24 hours of purchase before production begins. After that window, cancellations are not possible as your item has entered the print queue.
Lost or Undelivered Packages
If your order is marked delivered but you haven't received it, please contact us within 7 days of the delivery date. For orders lost in transit, contact us and we will file a claim with the carrier and arrange a reprint or refund.
Digital Products & Art Prints
All sales of downloadable digital files are final and non-refundable once the file has been accessed or downloaded.
International Orders
International customers are responsible for any customs duties, import taxes, or fees charged upon delivery. These are not covered by Vivvidoll and are non-refundable.
Contact Us
For any questions about your order: 📧 gracelampi@vivvidoll.com 📱 Instagram: @vivvidoll